Major Outage: AI Intake for orders, Invoice automation, Smart search

Incident Report for Procurify

Resolved

This incident has been resolved.
Posted Jul 22, 2026 - 22:13 PDT

Update

The fix has been applied and all systems are operational, we'll continue monitoring it for sometime.
Posted Jul 22, 2026 - 20:56 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 22, 2026 - 20:51 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 22, 2026 - 20:34 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 22, 2026 - 20:25 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 22, 2026 - 20:01 PDT

Update

The issue is identified and a fix is being implemented.
Posted Jul 22, 2026 - 19:48 PDT

Update

We are continuing to work on a fix for this issue.
Posted Jul 22, 2026 - 18:58 PDT

Identified

The issue is identified and a fix is being implemented.
Posted Jul 22, 2026 - 18:57 PDT

Update

We have identified the root cause.
Testing the fix and will deploy it post validation.
Posted Jul 22, 2026 - 18:57 PDT

Investigating

We are investigating a full outage for our Agent services. Our team is currently working to restore the service. This outage affects:
• AI Intake for orders
• Invoice automation
• Smart search

We apologize for any inconvenience caused.
We will provide another updated in [15] minutes.
Thank you for your understanding.
Posted Jul 22, 2026 - 18:52 PDT
This incident affected: Web Application and AP Automation.