Resolved -
This incident has been resolved.
Jul 22, 22:13 PDT
Update -
The fix has been applied and all systems are operational, we'll continue monitoring it for sometime.
Jul 22, 20:56 PDT
Update -
We are continuing to monitor for any further issues.
Jul 22, 20:51 PDT
Update -
We are continuing to monitor for any further issues.
Jul 22, 20:34 PDT
Update -
We are continuing to monitor for any further issues.
Jul 22, 20:25 PDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 20:01 PDT
Update -
The issue is identified and a fix is being implemented.
Jul 22, 19:48 PDT
Update -
We are continuing to work on a fix for this issue.
Jul 22, 18:58 PDT
Identified -
The issue is identified and a fix is being implemented.
Jul 22, 18:57 PDT
Update -
We have identified the root cause.
Testing the fix and will deploy it post validation.
Jul 22, 18:57 PDT
Investigating -
We are investigating a full outage for our Agent services. Our team is currently working to restore the service. This outage affects:
• AI Intake for orders
• Invoice automation
• Smart search
We apologize for any inconvenience caused.
We will provide another updated in [15] minutes.
Thank you for your understanding.
Jul 22, 18:52 PDT