Emails/Exports service outage

Incident Report for Procurify

Resolved

This incident has been resolved.
Posted Dec 15, 2021 - 16:05 PST

Update

We are continuing to monitor for any further issues.
Posted Dec 15, 2021 - 14:43 PST

Update

Emails/exports were restored but we are continue to monitor for any further issues.
Posted Dec 15, 2021 - 12:08 PST

Update

Emails/exports were restored but we are continue to monitor for any further issues.
Posted Dec 15, 2021 - 11:25 PST

Monitoring

A fix to resolve issue with emails not being sent has been implemented and now all customers should be able to send/receive emails. We are continue to monitoring the results.
Posted Dec 15, 2021 - 10:27 PST

Update

An interim fix has been deployed to unblock the majority of email processing tasks and we are monitoring the results. Some customers may still experience emails not being sent. We are working on fixing it for all.
Posted Dec 15, 2021 - 10:19 PST

Identified

The issue has been identified and we are working on implementing the fix
Posted Dec 15, 2021 - 10:04 PST

Investigating

We are currently investigating an issue with emails/export tasks are not processing
Posted Dec 15, 2021 - 09:56 PST
This incident affected: Web Application.